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Frequently Asked Questions

Orders

•    How can I place my order?
o    Order Online
o    Request a Quote
    Via Website
    Email
    Facebook Messenger
    Call Us

Q. How do I check the status of my order?

Answer: When your order is confirmed, you will receive your order details and number through email and when it's being shipped, you will receive a tracking number, which you can use to check the status of your order. 

Please note the tracking number might come from Australia Post or our Courier depending on your location and type of shipping option selected. It can also take some time to become available. If you do not find this info in your inbox please check your spam/junk folder.

For more information call us on 0402 054 086 during business hours or email us at tracking@garmentprinting.com.au. 

Q. What are our average order turnaround times? 

 Answer:  Our standard turnaround time is 7-10 business days

If you need the garments for a particular date, please let us know, and we will try to meet your deadline. Please note that turnaround time starts when we receive payment and have all the required information to complete your job.

Q. Are there any minimum order restrictions? 

Answer: If you're looking for just one or one thousand – we've got you covered. We don't have a minimum order for Direct to Garment Printing, and Vinyl Transfers. For Embroidery and Screen Printing, we have a minimum of 5 and 25 respectively. Please note some of our supplier products require a minimum order. 

Our Unisex promo tee has 5 unit minimum quantity restrictions. 

Q. What are my options if I have been notified that the product I have ordered is temporary out of stock?

Answer: As we have thousands of product variations and styles, it’s not feasible to update the live update of available quantity. If the ordered product out of stock, then for We'll try our best to give your required items with the same or better specifications from our other suppliers, or you have the following options:

1.    You can switch the product. We'll provide you with the alternate options.
2.    You can wait for the product to come back in the stock.
3.    You can ask to remove that product from your order and get refund for that item.

 

Quotes

Q. How do I get a quote? 

Answer: To request a quote, please click on the request a quote button on our website or email your details to sales@garmentprinting.com.au, To get a quick and accurate quote, please provide the following information

1.    Required Quantity per colour
2.    Colour of Garment
3.    Any specific garment required
4.    Attach any logos or text to be printed and the positions where they are to be printed. 
5.    The date you need the items.

You can also reach us on 0402054086 to get a quote. You'll find no better prices elsewhere!

Q. How long do I have to wait to receive my quote?

Answer: We will respond to your quote request within 4 working hours maximum, usually much quicker.

Shipping

Q. How Quickly Can I Receive My Order?

Answer: Our standard turnaround time is 7-10 business days. Turnaround time is an estimate, and it starts when the order is finalized – all designs must be approved, and apparel colour and sizing are chosen.

Garment Printing will not be responsible for missing deadlines due to power interruptions, supplier shortages and errors, weather conditions, force majeure, or shipping errors. 

Q. Can I pick up my order?

Answer: Yes, if you are local to us, you can select the pickup option instead of delivery at checkout. You can pick up your order from 47 Murrayfield Avenue, Kellyville, NSW 2155 between 10:00 am - 5:00 pm on weekdays. Please call us on 0402054086 before coming for pickup. You will get an email when your order is ready for collection.

Note: Standard Pickup is free, but Express pickup will have additional charges which apply.


Q. Where can you ship my order? 

Answer: We ship Australia wide. 


Products

Q. Can't find the Product I am looking for / I want to print on a shirt that isn't listed?

Answer: We source our products from more than 20 brands Australia wide. If you need any specific product that isn't listed contact us, we will try to arrange it for you.
Call us on 0402 054 086 during business hours or email us at sales@garmentprinting.com.au.

Q. What apparel suppliers’ products you have?

Answer: Our supplier brands are AScolour, Bizcollection, JB's wear, Gildan, Chef works, Aussie Pacific, Van Heusen and many more.  You can also provide your own garments. 

Q. Do you supply blank garments?

Answer: Yes, we do. We have a broad range of products from different brands.  Most of our garments can be ordered via our website without any decoration. If you can't find the product you want, contact our sales team on 0402054086 and let them try and find it for you.

Q. Can I bring my own garments for decoration?

Answer: Yes, you can. However, please discuss your garment style and fabric with us first. There may be a conflict between your desired apparel material and your desired decoration process. For example, you cannot bring us a polyester blend garment for direct to garment printing or a non-polyester t-shirt for dye-sublimation printing.

 

Sizing

Q. What size shirt should I order?

Answer: Detailed size information is available on each product page. Please check the product size information before placing your order. We supply garments from different manufacturers so sizes may vary according to the different brands.

Q. Why is there variation in sizing from what is displayed on the product information?  

We source our products from some of the most renowned apparel manufacturers in Australia. Since we do not manufacture products in house, we cannot guarantee a complete accurate replication of sizing. We are dependant upon our suppliers for providing the relevant sizing information to accompany the displayed product. 


Returns & Refunds     

Q. The image is pixelated, can I return it?

Answer: Unfortunately, we do not accept returns for image pixelation issues. We print the image exactly as you give to us, and you can check the image quality on the provided image quality evaluation slider. Our process is automatic, and processing begins once you upload and approve your design.

Q. The Garment isn't the colour I expected, can I return it?

Answer: If we have accidentally sent you the wrong colour, you can return it to us, and we will remake it for you. However, if we have sent you the colour you ordered, we cannot accept it for return as it is a customised item that has been made just for you. When selecting shirt colour, please note that the shirt colour may slightly be different as colours can appear differently on different monitors.

Q. What if my garment is larger/smaller than I expected?

Answer: If we sent you the wrong size garment, we will remake it to your size. If we have sent you the correct ordered size, we will not be able to accept it for return as we have made it only for you. We have a detailed sizing guide on our website, for more information on our sizing. 


Q. What if I don’t like my T-shirt once I get it?

Answer: Our utmost priority is customer satisfaction, and we are sad to see you did not like your custom product. If we have made a mistake, we will send you a replacement or refund your money. If you made a mistake with your order, call us and we will see what we can reasonably do to help you get the shirt you want. 

 

Please refer to our 'Refund and Return Policy' page for detailed information. 


Pricing 

Q. How can I reduce my cost?

Answer: Select a less costly garment or item. Usually, the garment or item is the most significant cost involved with the entire price. We have a wide range of affordable garments you can choose from. 

Increase the quantity of your order. We have bulk discounts available for all of our products.

Reduce the number of places and locations for decorating your artwork or design on the garment.

Use white colour garment instead of a coloured garment.

Q. Can I mix different garments and colours to reach a price break?

Answer: Different styles and colours of garments can be chosen and still qualify as one order. All garments count collectively towards reaching order price breaks. Design ink colours and personalisation must remain the same on each garment to qualify as one order.

Q. Are there any discounts for bulk orders?

Answer: Buy more and save! Our attractive bulk order pricing is one of the core reasons Garment Printing is the go-to option for custom printing for all our customers.
 
For bulk orders, our pricing is calculated on the total number of colours and the respective quantity of the printable garments. The more you order, the more cost-effective the price gets.
 
Our Bulk Discounts are as follows:

•          1 -4    ->  Nil
•          5 -9   ->  5%
•          10-19 ->  10%
•           20-49 ->  15%
•           50-99 ->  20%
•           100 +  ->  25%

Q. Do you price match?

Answer: Absolutely! If you find a lower price than what we have quoted, we'll match it!

If you would like Garment Printing to beat a lower price that you found, email us at sales@garmentprintintg.com.au. Please include as much detail as possible about the lower price, including the name of the company asking us to beat. The lower rate must be available for verification at the time you contact us.

When emailing us, please make sure that it is an "apples to apples" comparison. This means that all aspects of the order must be exact match.

These include, but are not limited, to:

•    Garment brand, style, and colour
•    Printing method, number of ink colours and number of print locations
•    Quantity and size breakdown
•    Turnaround time and shipping method.

 

Payments

Q. What payment methods do we accept?

Answer: We accept all major credit cards (Visa, Master Card, American Express) and Paypal. 

Q. Do I receive an invoice for my order?

Answer: Yes, we email you with an invoice for your record.

Q. How secure is shopping in the Online Shop? Is my data protected?

Answer: We have installed a SSL Licence and keep it up-to date to make your online shopping experience safe and secure. We also recommend using PayPal for an extra secure payment experience.

 

Promotions     

Q. Can I have a coupon code or discount?

Answer: We have a promotion going on almost every day. Discount codes are used from time to time to mark special marketing events and are valid only for dates shown. Only one discount code per transaction can be redeemed online.


Artwork/Design Specifications

Q. What if I don’t have a design, artwork, or logo?

 Answer: Yes, we offer artwork creation and design services. We can change or create a new logo or artwork based on your ideas. Please reach us on sales@garmentprinting.com.au or call on 0402054086. 

Q. What are any artwork guidelines I should note before uploading? 

Answer: Accepted File Formats

•    Raster Images: PNG, JPG/JPEG, GIF, BMP
•    Vector Images: EPS, PS, AI
•    Photoshop Images: PSD, TIF/TIFF

Design should be sized to print. The higher quality the image you upload, the higher quality your results will be. 

Q. How does my artwork get sized? 

Answer: The artwork is automatically created from the design you provide, so the sizing is decided by you. We do it exactly as you design and don't adjust it in any way.  
To help you get the print size you want, our online designer shows the final size of the print in cm.

Q. How do background colours get removed from artworks? 

Answer: When you place an order, one of our garment printing specialists checks whether your design/artwork does not have excess background colour. 

In most instances, due to their years of expertise, our specialists can determine whether you intended for the background colour to be removed and will do so if required. If we are unsure, one of our customer service representatives will contact you to confirm. 

Q.     How can I send you my artwork? 

Answer: You can choose to email us your artwork along with your order details at sales@garmentprinting.com.au. You can also directly upload your designs while using our free online designer when placing your order. Our preferred formats are vector files and high-resolution PDF, JPG, CDR, TIFF, Illustrator EPS, PSD with all text converted to outlines. For non-vector files, 300dpi is ideal. 

 

Printing Methods

Q. What Printing methods do you do?

Answer: We offer almost all printing techniques available for custom design printing such as DTG, Screen Printing, Digital Transfers, Vinyl Heat Transfers, Dye Sublimation and Laser Transfers. The type of printing method depends on your chosen garment and design. If you are facing any problem regarding printing or require any additional information, feel free to call us on 0402 054 086 or email us at sales@garmentprinting.com.au 

Q. What is Direct to Garment Printing? 

Answer: DTG printing is the process of printing images directly onto fabrics and garments, such as t-shirts. It employs the use of textile inkjet technology to print your desired image onto the garment. It’s useful to imagine it as a giant inkjet printer, but instead of papers and documents, it prints designs on fabric. Use DTG printing for vibrant full colour prints which do not crack or peel. 

Q. Why did you choose the printing method? 


Answer: At Garment Printing, we have dedicated garment printing specialists with years of expertise. If customers have not specified their preferred printing method, our printing specialists will decide upon the optimum technique to be used, based upon the garment and design specifications.


Q. What is Screen Printing? 

Answer: Screen printing is one of the most popular and cost-effective ways of garment printing. In screen printing, positive films are printed for each colour and are adhered to separate screens. The screens are then exposed to UV light to burn the artwork into an emulsion. After the exposure, the film is removed, and screens rinsed with water to wash away the emulsion. Following this, the screens are locked in place on a carousel and the colours are applied to the image one at a time to create your final print. 

Q. What is Dye Sublimation Printing? 

Answer: In dye sublimation, the dye is heated until it transforms into a gas. It then diffuses into the fibres of the material themselves, and solidifies, embedding the print image onto the fabric. Dye sublimation printing is cost-effective since there are no major set up costs, no minimum order restrictions and durable. 


Q. What is vinyl transfer printing? 

Answer: In CAD Cut Vinyl Heat Transfers, a machine cuts out shapes and letters out of sheets of self-adhesive plastic or vinyl and then transferred onto fabrics or garments. Your design is manually weeded by our team and is prepped for pressing. “Weeding” is the process of removing parts of the transfer that are unnecessary in order to remove the negative space from your design. An industrial heat press is used to attach and permanently affix the weeded design onto the garment. Vinyl Heat transfers are a popular choice for customised t-shirts, printing by football teams and other sports teams, as it is ideal for printing numbers and names onto a single colour design.  Choose Vinyl transfer printing for high impact designs. 

Q. What is Laser Transfer? 

Answer: White Laser Transfers are an excellent way to add full colour designs to fabrics, but also to
add decorations to complex items such as cooler bags and even stress balls. It is done by
printing a digital image onto special transfer paper, then placing this onto the fabric or
garment. This transfers the inked image onto the product. Laser printing entails excellent, high quality and sharp prints with low setup costs. 


Q. What is Digital Full Colour Transfer Printing? 

Answer: In digital full colour transfer printing, our garment printing specialists add a vector cutline to your design, so it is able to be read by the Roland VersaCamm printer as the CAD plot line. We then print your design in high resolution, score it via computer and manually weed it. Once the transfer has been cut, printed and weeded, it is then pressed with heat to permanently affix onto the respective garment. 


Printing Information

Q. Why is there a pre-treatment mark? 

Pre-treatment is a non-toxic primer used on dark garments in digital printing. Pre-treatment helps bind the white underlying ink to the fibre surface of the garment. The DTG white under base ink won't stick to the garment without pre-treatment of the t-shirt!

Pre-treatment is sprayed on the shirt, then heat is pressed on the shirt to produce an even smoother surface to print on. Traces of pre-treatment can be seen on the finished product around the printed image, particularly when the garments are light blue, light pink, grey or neon. Typically, these noticeable traces come out in the first wash but be sure to consult your designer if you are printing on these colours. Ordering a pre-production sample is a wise choice so there are no surprises when the client receives the order.

Q. Can I add printing to the back or sleeve of a garment?

Answer: Yes. Back designs and sleeve prints are available, and the cost depends on the number of garments you order.

Q. What is the largest size image that you can print?

Answer: Images can be printed up to 35cm x 45cm and our online designer won't allow you to exceed these dimensions. Sometimes you can add two or more images to the same garment.

Q. I did not want my logo positioned where it has been printed

The positioning of the logo is carried out by our garment printing specialists who have years of expertise operating at the highest level in this industry.  We strive to follow any instructions you may have provided in regard to the positioning of the print, however if no instructions are provided our specialist will place the design/logo based on their accord (where they think its best suited). 


Q. What types of fabrics can you print on?

Answer: We can do printing and embroidery on almost any fabric. However, we prefer 100% cotton garments for DTG, the more cotton the garment comprises the more vibrant the image will be. Please contact us on 0402054068 if you have any specific requirements.

Q. How do I get a print of lots of names within a number?

Answer: You can do this by selecting the 'Add Team Names' option in the online designer. This option can be used on any decoration area of the garment. You only have to enter a list of everyone's names along with the corresponding numbers.

Q. Will the garment colour and print look exactly as it does on my screen?

Answer: All monitors are different and show colours differently, we make sure that actual garment colours are accurately reflected, but we cannot guarantee that the colours you see will be the same as the real-life colours. It depends on your computer settings (brightness, contrast etc.).

When printing on garments, it is important to consider the fabric material and garment colour. The same colour value will look a bit different when printed on 100% cotton vs. a fabric with a polyester blend. In the same way, the same colour will look different when printed on light vs. dark-coloured garment. When printing with white base the same colour on one garment can look different if printed without the under base.

Q. Why is there a pre-treatment mark on my shirt?

Answer: When using DTG printing, we have to undertake some additional steps for better print quality and durability. For instance, we have to spray a liquid "pre-treatment" on all dark coloured garments before printing to ensure that the ink on the garment does not "soak in".

During the curing process, the pre-treatment can discolour slightly which causes a slightly off-white residue which may be interpreted as a stain. This staining is completely normal and should disappear with the first garment wash. When we apply pre-treatment to light garments, the curing process will sometimes cause a light "yellowish" box to appear around the design which should also come off after the first wash. 

Q. Why can I observe a box around my printed design?

Answer: Sometimes you may observe a "box" around the printed design which is caused by the pressure of heat transfer forcing the fibres down.

Because we're applying high heat and heavy pressure for the required time, this box may sometimes be noticeable until the first wash of the garment. Additionally, thicker items and items that contain polyester will usually have a harder time masking the difference between the area that has been heat pressed and the area that has not; the first wash should again in this instance take it back to normal.

Q. What are the printing locations?

Answer: We can print on the front, back and on sleeves. 


Q. Will my image print well?

Answer: We print the image exactly as you give it to us. If you have uploaded a high-quality image, then it will print well. When uploading the image in online designer make sure that the image quality bar is in green colour.

Please note if you enlarge an image of low-quality resolution it will appear pixelated when printed out, even though it may look fine when placed on the preview on your screen. For best results upload a Vector file or 300dpi PNG image at the size you want it printed.


General Information   

Q. How is the washability of the printed apparel?

•    Answer: The inks used in DTG Printing hold up exceptionally well under normal washing and drying. It is the same with water-based screen-printing inks which give a really soft to touch feel and wash well. 
•    Heat Transfer Material use an eco-solvent ink which is printed on a transfer sheet. There are several different types of transfers available depending on each application. Because of the multitude of transfers available washability is comparable to Screen printing and Direct to Garment printing. 
•    For best results please refer to our detailed washing instructions on our website. 


Q. Why are there minimum quantity restrictions? 

We have not placed any minimum quantity restrictions for direct to garment printing, vinyl heat transfers and digital full colour transfer methods however we do have minimum quantity cut-offs for dye sublimation, screen printing and embroidery. 


Q. How can I Talk to Someone?

Answer: Call us on 0402 054 086 during business hours if you have any query or email us at sales@garmentprinting.com.au. We will do what we can to help.


Q. How do I take care of my garment (Washing Instruction)?

Answer: It is necessary to handle the printed garment with extra care to ensure its longevity.
We therefore recommend that you keep in mind the following when washing your items:


•    Turn garments inside-out before washing and drying.
•    Wash at 30°
•    Do not dry-clean. Chemicals used in dry cleaning can damage the print.
•    Do not iron directly on the print area
•    Iron on the reverse side using the lowest heat settings.
•    Do not bleach


 

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